|
|
Virginia Tucker
P.O. Box 92, Custer, WA 98240
Phone: 360.961.3964
Fax: 360.366.1433
Email: vt@virginiatucker.com
Web: www.virginiatucker.com
|
|
|
|
|
Skills Summary
|
§
Versatile and
imaginative with changing job requirements, able to work creatively in
shifting sand
§
Experienced
instructor and courseware developer
§
College librarian,
including reference, supervision, management, collection development and
planning
|
§
Excellent
interpersonal skills and collaborative abilities
§
Committed to
customer, whether in direct contact or working behind scenes
§
Able to envision
the big picture and juggle attention to detail at the same time
|
|
|
|
|
|
Education
|
B.A., Stanford
University
Music composition; minor
concentration in physics
Masters, University of
California at Berkeley
Library and information
science
Post graduate studies,
University of Washington
Coursework and practicum
toward Masters in Education
Post-baccalaureate
certificate, Whatcom Community College
Paralegal studies.
|
|
Experience
|
|
|
Present
|
Faculty, Part-time, San José State Univ.,
School of Library & Information Science
§
Teach online searching courses in Masters degree
program.
Head Librarian, Whatcom County Law Library, Bellingham, WA
§
Provide reference service to attorneys and public; manage collection development, budget, and all library operations.
|
|
|
|
|
1997 to 2003
|
Information Architect & Technical
Writer, Dialog Corp./Thomson Co., Mtn. View, CA
Architecture,
Analysis, & Design Group—Software Engineering
Information
architect and documentalist for web-based search products, for both casual
users and information professionals, and command-driven systems for search
experts.
§
Direct design and definition, incorporating marketing input, vision
documents, and competitor data to create effective specifications, and
prototypes.
§
Determine the optimal flow of information from multiple databases,
crafting the navigation, search forms, database groupings, and input
translation.
§
Conduct usability forums with alpha testers and customer groups;
create documentation for support and selling the product; design and write
online helps.
§
Customer empathy in all aspects of analysis and design resulted in
usable portals, leading to quick and precise research answers for the target
users.
§
Excerpt from most recent performance review: “Virginia is
particularly innovative and effective at synthesizing customer needs,
marketing requirements, and development demands into successful interface
designs. She displays brilliance in her creativity and original thinking and
has produced innovative approaches and ideas that are far above expectations.”
|
|
|
|
|
1990 to 1996
|
Information Industry
Consultant, Woodinville, WA
Curriculum Development: Wrote content and produced camera-ready
copy, including
§
Introductory online searching user guide.
§
Web-based document delivery service manual.
§
College textbook for online search techniques, including student
exercises & teacher guide. Materials are used in graduate school programs
for information professionals across the country.
Scientific and Technical Writing: Wrote and/or edited
§
Technical and content guides for databases in physics, computer
science, finance, etc.
§
Application-centered instructional manuals for chemical research and
intellectual property. “Field guide” series was first of its kind and
expanded to multiple industry-focused self-instruction guides.
§
Information publisher specifications for database macromodels and
data transmissions. Guidelines became basis for core standards for file
structures.
Software Testing and Usability Assessment: Selected projects
include
§
Full-text relevance ranking algorithm, testing, and assessment.
Algorithm is still used for relevance and de-duplication determination in
core products.
|
|
|
|
|
1982 to 1989
|
Manager, Instructional
Services, Knight-Ridder Information/Dialog, Palo Alto, CA
Managed
worldwide customer training programs and seminar materials for customer base
of over 100,000 users and 50 instructors.
§
During tenure, seminar attendance grew tenfold and department created
and marketed for the first time self-instructional programs, including
computer-based tutorials, self-paced video training, and self-study manuals.
§
Personally conducted over 2,000 hours of customer seminar on topics
of online searching, scientific reference research, and database
construction. Presented in-house courses for company’s technical staff.
§
Directed creation of all training materials, including hiring of
outside contractors. Supervised five employees and served as liaison to all
regional offices.
|
|
|
|
|
|
Customer Consultant & Trainer; Sci-Tech Database
Specialist
§
Provided direct customer support and training for databases in
physics and engineering.
§
Served as subject matter expert on development teams for new
scientific databases.
|
|
|
|
|
1978 to 1982
|
Head Librarian & Bibliographer, Physics Library,
Stanford University, Stanford, CA
One
of Stanford’s research branch libraries, serving a primary clientele of 100
faculty, 150 research staff, and 225 graduate students.
§
Managed all operations of library: 40,000+-volume research
collection, library staff, collection development, and faculty liaison.
§
Earned university tenure one year early due to outstanding
performance.
|
|
|
|
Commendations
|
§ Award of Excellence
Nominee 2003, Thomson Company
§ Conference Speaker,
International Online Conference, Sydney, Australia
§ Guest Lecturer, University
of California at Berkeley, School of Information Sciences
§ California Arts Council
Recipient, interviewing/broadcasting female composers
§ Who’s Who of American
Women
§
American Society for Information Science, Best Paper Award, Student
Member
|
|
|
|
Community Service
|
§ Advisory Board, Paralegal Studies, Whatcom Community College, Bellingham WA
Board Member, Whatcom Dispute Resolution Center, Bellingham WA
Volunteer, LAW (Legal Aid Whatcom) Advocates, Bellingham WA
|
|
|
|
|
